Herbal Chef Policies
Information Collected from Users
Herbal Chef collects the email address of Users that email a question or comment to Herbal Chef or submit a customer review.
Herbal Chef collects the billing and shipping addresses, including relevant e-mail and phone numbers of Users who purchase a product from Herbal Chef through the Site. This includes Users who register to become Herbal Chef members, or those Users who enter any Herbal Chef contests or other promotional features available on the Site.
Through the use of "cookies" (For more information regarding Cookies, see below), Herbal Chef may collect and store anonymous information relating to Users' browsing patterns, including, for instance, the User's browser version, site referral information, IP address, operating system, and other technical Site use information.
The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User's Web browser places on a User's computer's hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User's shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.
You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality Herbal Chef can provide you when you visit the Site, especially when purchasing an item on the Site.
Use of Information
Herbal Chef uses the Information collected from its Users to:
- Respond to Users' questions or comments
- Administer a User's contest entry or entry in other promotional feature
- Fulfill a User's purchase request and notify Users of their order status
- Provide Users with important functionality changes to the Site, HerbalChefShop.com services and special offers from Herbal Chef; and mail a Herbal Chef catalog to you.
Updating or Deleting User Information
Herbal Chef offers Users who have provided Information to Herbal Chef an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to Herbal Chef or make choices about whether to receive special offers from Herbal Chef. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to HerbalChefShop.com, sign into your account, and edit your profile. You can also email us at support@HerbalChefShop.com and we will take care of your request for you.
Disclosure of Information to Third Parties
Herbal Chef will only disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Herbal Chef or others. Herbal Chef may disclose Information to a third party in the event that another company acquires Herbal Chef or part of its assets.
Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by Herbal Chef. These hyperlinked third party websites may collect and disclose Information different than this Site. Herbal Chef is not responsible for the collection, use, or disclosure of information collected through these web sites, and Herbal Chef expressly disclaims any and all liability related to such collection, use, or disclosure.
The HerbalChefShop.com site is not directed towards anyone under 18 years of age and Herbal Chef does not knowingly collect any information from anyone under 18 years of age through the site.
Sale or Acquisition
In the event that another company acquires Herbal Chef or all or part of its assets, we reserve the right to include information among the assets transferred to the acquiring company.
Applicable Law/International Issues
International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyers. All buyers must be aware of the importation laws for their country, Herbal Chef is not responsible for any packages that are stopped and/or seized by any appropriate jurisdiction and/or authority.
All prices shown are retail prices that are subject to change without notice. Herbal Chef is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications.
All of our Herbal Chef products are built with quality in mind.
Every unit is backed by our outstanding Warranty Service Program that covers against damages and defects found to be a result of manufacturer or production error.
Our products and their accessories are covered for a period of 6-months from the original date of purchase.
If your vaporizer doesn’t work, we’ll make it right, guaranteed!
What is covered?
All batteries, chargers, and any other accessory found to be defective as a result of manufacturer error.
What is not covered?
The Herbal Chef Warranty Service does not cover against normal wear and tear by the user; damages caused by intentional or accidental dropping, or submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.
What will void my warranty?
Damages caused by use of Herbal Chef products with any unlicensed item or any accessory not approved for usage with Herbal Chef; or damages and defects that result from usage of the product for illegal purposes. The Herbal Chef Warranty Service is NON-TRANSFERABLE
How do I file a warranty claim?
If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form for your specific unit below. There you will be able to fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt. Then we’ll take it from there!