Herbal Chef Policies

Herbal Chef is committed to protecting online user privacy. In order to ensure your privacy, information Herbal Chef collects through the HerbalChefShop.com web site at HerbalChefShop.com ("Site") is used only in the manner and for the purposes described in this HerbalChefShop.com  Privacy Policy ("Privacy Policy.")

User Consent to Privacy Policy
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information ("Information") pursuant to the terms of this Privacy Policy.

Information Collected from Users

Herbal Chef collects the email address of Users that email a question or comment to Herbal Chef or submit a customer review.

Herbal Chef collects the billing and shipping addresses, including relevant e-mail and phone numbers of Users who purchase a product from Herbal Chef through the Site. This includes Users who register to become Herbal Chef members, or those Users who enter any Herbal Chef contests or other promotional features available on the Site.

Through the use of "cookies" (For more information regarding Cookies, see below), Herbal Chef may collect and store anonymous information relating to Users' browsing patterns, including, for instance, the User's browser version, site referral information, IP address, operating system, and other technical Site use information.

The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User's Web browser places on a User's computer's hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User's shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.

Herbal Chef does not use Cookies to retrieve Information about Users from a User's computer unless the User knowingly and willingly provided such Information. For instance, Herbal Chef' cookies do not collect any Information and the cookies do not collect, store or contain any credit card information.

You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality Herbal Chef can provide you when you visit the Site, especially when purchasing an item on the Site.

Use of Information
Herbal Chef uses the Information collected from its Users to: 

- Respond to Users' questions or comments
- Administer a User's contest entry or entry in other promotional feature
- Fulfill a User's purchase request and notify Users of their order status
- Provide Users with important functionality changes to the Site, HerbalChefShop.com services and special offers from Herbal Chef; and mail a Herbal Chef catalog to you.

Updating or Deleting User Information
Herbal Chef offers Users who have provided Information to Herbal Chef an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to Herbal Chef or make choices about whether to receive special offers from Herbal Chef. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to HerbalChefShop.com, sign into your account, and edit your profile. You can also email us at support@HerbalChefShop.com and we will take care of your request for you.

Disclosure of Information to Third Parties
Herbal Chef will only disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Herbal Chef or others. Herbal Chef may disclose Information to a third party in the event that another company acquires Herbal Chef or part of its assets.

Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by Herbal Chef. These hyperlinked third party websites may collect and disclose Information different than this Site. Herbal Chef is not responsible for the collection, use, or disclosure of information collected through these web sites, and Herbal Chef expressly disclaims any and all liability related to such collection, use, or disclosure.

18+ Only
The HerbalChefShop.com site is not directed towards anyone under 18 years of age and Herbal Chef does not knowingly collect any information from anyone under 18 years of age through the site.

This Site has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to Herbal Chef. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users' input before it is sent to us. In addition, we do not store User's credit card numbers in their online accounts so if someone obtains your account log in information, they will not be able to view a User's credit card number. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, Herbal Chef makes no representations or warranties with regard to the sufficiency of these security measures. Herbal Chef shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Sale or Acquisition
In the event that another company acquires Herbal Chef or all or part of its assets, we reserve the right to include information among the assets transferred to the acquiring company.

Applicable Law/International Issues
Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that your have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this policy, please do not use this site, but if you have already provided us with information, please contact us at privacy@HerbalChefShop.com and let us know how you would like us to handle such information.

Amendments to Privacy Policy
Herbal Chef reserves the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (10) days after the amendments are posted on the Site. You should check the Site periodically to review the most recent Privacy Policy.

Contact Information
If Users have any questions about our services or Privacy Policy, please contact: support@HerbalChefShop.com


Processing Time 
All orders are shipped within 1-3 business days. However, most orders ship the same day. 
Free Shipping 
We offer FREE Shipping on orders within the Contiguous United States on orders of $50 or more.  We typically ship via USPS or UPS.
Discreet Packaging 
While we do use our company name for the return address, all shipments are packed in a plain unmarked box or bubble envelope that would in no way disclose the contents within. You can confidently order items to be shipped out to your home, office, or any other address you wish to use.
One-Day and Two-Day Shipping 
If you select UPS Next Day Air, UPS 2nd Day Air and your order is placed before 12:00PM EST, your order will ship the same day. Orders placed after 12:00 PM EST will ship the next business day.  
Please also keep in mind that there is no weekend pickup or delivery for Expedited Shipping. When you select an Expedited shipping service the item will usually ship within the same day (if received before 2:00 PM EST) and arrive on the following business day.

If you select "UPS Next Day Air" or "UPS 2nd Day Air" and checkout with an item restricted by the Department of Transportation for air travel, we will contact you about changing your selected shipping option. Your expedited shipping fee will be reimbursed based on the new shipping option.
International Shipments
Please note that all prices listed are in USD and will not be automatically converted into your local currency upon checkout. Herbal Chef is not responsible for any conversion fees associated with international orders. 

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyers. All buyers must be aware of the importation laws for their country, Herbal Chef is not responsible for any packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. 

Shipments To Canada
Please note that when you buy something from within the United States, you may be responsible for customs duties, taxes and possibly brokerage and handling fees when shipping to a destination outside the United States. 

Note: UPS does not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail. Domestic & International rates are subject to change without notice. We abide by UPS/USPS shipping schedules, and some holidays are not eligible for pickup or delivery.



Any item(s) purchased directly through our online store may be returned for a complete refund within 30 days of receiving the order. ***Item(s) purchased from 2nd party retailers are unfortunately not eligible for refunds, and instead fall under the specific refund policy for the store where the item(s) were purchased originally.
To be eligible for a return your item(s) must be in the same condition that you received them, and still in their original packaging. 
For health concerns Herbal Chef cannot accept returns for refunds of any opened, partially opened, or used item(s) of any kind.
If any item(s) are returned for a refund, and are found to be opened or used in any way, no refund will be processed, and the item(s) in question will not be able to be returned to you as the customer.

Upon receiving your item(s) to return at our facility, we will inspect them to verify they are indeed unopened and unused, and notify you of the status of your refund immediately. 
If your item(s) qualify for return and a refund, we will refund the cost of the item(s) in their entirety to the credit card originally used to make the order, and you will receive confirmation that your credit memo has been created and processed via e-mail.
Typically, refunds will post to your credit card’s activity report within 3-7 business days; although this time frame may vary depending on the specific card provider’s policy. 
Price Changes
All prices shown are retail prices that are subject to change without notice. Herbal Chef is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications. 

You as the customer will be responsible for the payment of any additional shipping charges, so long as the instance in question is not a result of company error (i.e. if you received the wrong item after purchase). Any additional shipping costs are non-refundable. 

Contact Us 
If you feel your item(s) qualify for a return and refund of your costs, please e-mail us at support@herbalchefshop.com with your order number and we will provide you with instructions for the return within one business day. 


All of our Herbal Chef products are built with quality in mind.
Every unit is backed by our outstanding Warranty Service Program that covers against damages and defects found to be a result of manufacturer or production error.
Our products and their accessories are covered for a period of 6-months from the original date of purchase.
If your vaporizer doesn’t work, we’ll make it right, guaranteed!

What is covered?
All batteries, chargers, and any other accessory found to be defective as a result of manufacturer error.

What is not covered?
The Herbal Chef Warranty Service does not cover against normal wear and tear by the user; damages caused by intentional or accidental dropping, or submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.

What will void my warranty?
Damages caused by use of Herbal Chef products with any unlicensed item or any accessory not approved for usage with Herbal Chef; or damages and defects that result from usage of the product for illegal purposes.    The Herbal Chef Warranty Service is NON-TRANSFERABLE

How do I file a warranty claim?
If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form for your specific unit below. There you will be able to fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt. Then we’ll take it from there!